Refund policy

Return & Refund Policy

We want you to love your Spirit & Shore purchase! If you are not completely satisfied with a non-custom item, please contact us within 14 days of delivery to request a return.

Non-Custom Items:
Eligible items must be unworn, unwashed, and in their original condition with tags attached. Customers are responsible for return shipping costs. Once the returned item is received and inspected, we will issue a refund to the original payment method for the purchase price of the item.

Custom & Personalized Items:
Because custom, personalized, embroidered, or made-to-order items are created specifically for you, they are final sale and cannot be returned or exchanged, except in the event that the item arrives damaged, defective, or has an error made by Spirit & Shore.

Damaged or Incorrect Items:
Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Please include your order number and photos of the item so we can help resolve the issue.

Cancellations:
Orders may be canceled within 24 hours of purchase, provided production has not begun. Once a custom or personalized order has entered production, it cannot be canceled.

We reserve the right to refuse a return that does not meet the requirements above.